Innovative Pest Solution’s Total Customer Satisfaction partnership is dedicated to protecting your reputation and environment through an Integrated Pest Management (IPM) process that ensures Consistency, Accountability, Responsiveness and Effectiveness. This commitment is based on Innovative Pest Solution’s standards of performance, which represents the CARE in Total Guest Satisfaction. These Standards of Performance allow us to provide you with a program that minimizes your concerns and gives you the lowest total overall cost.
Needs Analysis Summary
Your Total Customer Satisfaction program focuses on the factors that are most important to you and the success of this partnership.
- A proactive bed bug monitoring program and staff training program are necessary to minimize the risk and operational impact of a bed bug infestation.
- A comprehensive bed bug treatment strategy is critical to ensuring that the health risk to residents and staff and the financial impact of a bed bug infestation is limited.
- Bar coding program for interior units and general pest coverages
- Strong quality assurance and communication plan
The needs analysis details important factors we uncovered during our last conversation. The information is provided as a basis for Client to evaluate our proposal.
High-touch Account Management
Innovative Pest Solutions account management structure ensures service follow-up and issue resolution. Program changes are handled with professionalism and attention to detail. We dedicate an account management resource to mobilize and coordinate our resources and synchronize our service delivery with the goals and objectives of your organization. Our emphasis on proactive communication and closing the loop is backed by an extensive local and regional service organization that delivers quick and effective resolution to any pest issues.
Innovative Pest Solution’s Total Customer Satisfaction program consistently delivers pest-free living experiences for your residents in all your apartment communities throughout North America, with a go-to person for getting it done and regional resources when you need them. Your apartment communities can count on our organization of locally-based service personnel, technical expertise and our specialized Innovative Pest Solutions University training to drive consistent, high-quality service and more importantly, a pest-free experience for your residents—guaranteed.
Covered Pests, Service Areas & Frequency
Innovative Pest Solution’s Total Customer Satisfaction IPM program is designed to provide comprehensive coverage for pests commonly found in multi-family community environments. Innovative Pest Solution’s Total Customer Satisfaction IPM program will cover Client for cockroaches, rodents and most ants as detailed in the Service Specifications. Additional coverage can been added to your program to protect your properties from flies, bees and wasps and to proactively inspect for bed bug activity and treat if infestations are discovered.
Innovative Pest Solutions will inspect and treat as necessary the interior and the immediate exterior of each community property at least once each calendar month. Up to 5% of the guest rooms will be treated on an as-needed basis during regularly scheduled service visits. See Service Specifications for details.
Full Service Capabilities
Innovative Pest Solutions is a specialist in the commercial, Southern California marketplace. As such, we provide the most comprehensive list of services to meet your needs. These services include:
- Bed Bug Inspection and Treatment Services
- Bird Exclusion
- Flying Insect Management
- In-house Training Material and Support
- Insect Management
- IPM Client Training Programs
- Nuisance Wildlife Management
Core Service Areas
Innovative Pest Solutions will inspect and treat, if appropriate, the following areas of each community:
- Interior units as needed
- Lobby/Host Desk
- Public Restrooms
- Common Areas
- Laundry Rooms
- Public Vending Areas
- Meeting and Recreation Areas
- Parking Garages
- Offices as needed
- Immediate exterior
- Dumpster/Exterior trash areas (if not shared)
- Greenbelts and Common Areas
- Receiving Docks
Innovative Pest Solution’s Total Customer Satisfaction IPM program is designed to provide comprehensive coverage for pests commonly found in apartment communities environments. Innovative Pest Solution’s Total Customer Satisfaction IPM program will cover Client for the following pests:
- Cockroaches – American, German, Oriental
- Ants – Argentine Ants, Acrobat Ants, Odorous House Ants, Pavement Ants
- Occasional Invaders – Pill Bugs/Sow Bugs, Millipedes, Centipedes, Earwigs, Crickets
- Commensal Rodents – Norway Rat, Roof Rat, House Mouse
For covered pests, all options will be explored and discussed with apartment community management to arrive at the most efficient and cost-effective way to provide immediate and/or long-term solutions. In the event that the best solution to a specific pest situation will require an extraordinary amount of time, resources or personnel (significantly beyond our ordinary, regularly scheduled time and use of materials), an additional fee may be involved to solve the problem. Examples of this type of pest situation and services are: bed bugs, termites, phorid flies underneath a concrete slab, pest birds, and vegetation management.
Cockroaches, Ants, Rodents
Your Total Customer Satisfaction program combines what is necessary to eliminate any existing populations while working to permanently change conditions so that pest activity is less likely to occur in the future.
Cockroaches and Ants
Insect monitoring is a critical component of our program both as a means to identify insect activity and to determine the results and effectiveness of our treatment strategies.
Insecticide baits are the primary control measure for cockroaches and are an integral component of ant programs. Baits consist of a food attractant to entice the insect to the bait and a slow acting toxicant to eliminate insects that feed on the bait material. Toxicants in baits are not volatile and there is no exposure hazard. This enables their use while people are present.
Where appropriate, Insect Growth Regulators (IGRs) may be used to augment baits. IGRs are mimics of natural insect hormones and as such, present no hazard to people.
The routine application of insecticides is limited to preventative applications where insects are likely to enter the interior, where there is a history of activity, when weather conditions result in substantial increases in insect activity and when the results of monitoring deem it necessary.
Your rodent program is designed to ensure that commensal rodents are unable to establish a presence in or around the facility, adversely impacting sanitation, food quality, property value and safety. Commensal rodents consist of the House Mouse, Norway Rat and Roof Rat. This program does not rely solely on the routine use of rodenticides, but may use them when appropriate.
Sanitation and proper building maintenance are essential for preventing rodent immigration and infestation. Rodents enter buildings through many routes including doors, unscreened vents, pipe and utility openings, and with incoming goods. Sanitation and building maintenance can reduce the number of rodents that enter a building from the exterior.
Multi-catch traps and/or tamper resistant bait stations will be maintained in appropriate areas of the facility. Exterior rodent bait stations will be secured and locked to ensure tamper resistance. Rodent bait stations will be inspected, cleaned, and maintained with fresh bait as necessary. Also, rodent burrows will be baited as necessary.
- Pest Identification
- Pest Proofing
- Rodent Management
- Vegetation Management
- Sanitation Inspections & Consultations
- Pheromone Monitoring
- Pest Prevention/Exclusion Consultations
Communication and Documentation
Communication and documentation are critical components of our IPM partnership. The goal of our communication and documentation is to provide consistent, informative, and valued information to you. Due to staff turnover that may occur at a facility, the communication and documentation exchange is viewed as an ongoing process, not a one-time event. As such, we have developed many specific tools to facilitate this process. The many communication and documentation tools that will be utilized in our program are listed below.
As an innovator in providing unparalleled pest management solutions, Innovative Pest Solutions utilizes a proprietary data reporting system – PestTrack. As a result we have the ability to provide a wide range of options for communication, documentation and reporting by having the service data available in electronic format. Innovative Pest Solutions is continuing to improve our PestTrack program as client needs evolve. We look forward to the opportunity to demonstrate our reporting capabilities in meeting your informational needs.
Available PestTrack Basic Report Information:
- Pest Activity Noted
- Structural and sanitation conditions
- Material(s) used
- Quantity of material(s) used
- Location(s) and technique(s) of application(s)
- Target pest(s) treated
- Area treated
- IPM Specialist recommendations
- Scheduled frequency of service
- Time in and time out
- Missing/damaged/replaced rodent equipment
Innovative Pest Solutions web-based reports allow designated client employees to access sanitation, structural and pest deficiency reports. Information is downloaded from the secured PestTrack website and the user can view dates of service, problem areas, types of pest activity and types of pests found at the predetermined levels. The user can view trends in pest populations and/or pest locations. The secure web portal will allow the user to select, view, print and export the